Less cost almost always leads to lower quality, especially with call center and BPO providers in the Philippines. If it sounds too good to be true, it probably is. Like with almost anything in life, there's a cost to providing or obtaining high-quality services. Without it, it's going to be hard to attract, hire, and retain top talent, which is needed to create high-performing teams. The outsourcing provider needs to earn enough to be able to invest in the best people, processes, and technologies. Contact center and back-office outsourcing providers in the Philippines that are advertising higher cost savings have to make significant compromises on not just one, but multiple levels. This leaves the call center outsourcing provider with enough money to make the necessary investments. A 50% lower cost than standard "onshore" vendor rates is a good benchmark. The vendor needs to earn enough to be able to invest in the best people, processes, and technologies.Įnglish language proficiency should be considered.Ĭost savings are important – but not the only metric to consider. The business objectives of both parties need to be clearly defined and agreed upon. There are many considerations to developing a good partnership.Ĭlearly defined outcomes and measurements are key. Your call center or BPO outsourcing provider in the Philippines needs to be 100% committed to the success of your business. Successful call center or back-office outsourcing to the Philippines comes down to finding the right-sized BPO provider with the necessary expertise and service capabilities at the right price. For industry insiders, these numbers don't come as a big surprise. More than 90% of which, with low-cost providers. 6 out of 10 offshore call center and back-office outsourcing projects in the Philippines fail.
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